Stage 3: Comprehensive Service & Support Solutions
A Single Source for All Your Needs
Dealing with multiple support vendors for your computer system can be a full time job in itself. With Activant, you can take advantage of "one-stop shopping" for all your support needs. From the moment a request is received at our toll-free number, our Activant Solutions problem management system takes charge to ensure that the issue is resolved quickly and appropriately.
The problem management system includes:
Local Platform Specialists for onsite repair
Highly training technical support
Automatic problem escalation and alternative resource planning
Knowledgeable dispatch agents
Sophisticated diagnostic tools and factory engineered repair solutions
Fast, accurate shipping of factory-tested replacement parts to minimize downtime
Complete monitoring of repair progress
What's more, your Activant Solutions Account Manager can serve as an additional "go-to" person for whatever you need. Readily available by phone or email, the Account Manager is in full contact with all Activant Solutions resources and will make sure that all issues are addressed.
With Activant, you get the services you need, when you need them, all from a single source.
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