Services

On-Site Hardware Repair

Activant’s substantial investments in building our nationwide service delivery channel has many benefits for your business.

Customer Service Center – Our Customer Service Center is available to our customers through toll-free numbers and is the gateway to our Customer Relationship Management system. Over 10,000 services requests per month are fulfilled by our extensive support organizations.

Expert Repairs – Activant has over 150 Local Platform Specialists (LPS's) located across the United States, Hawaii, Alaska, Canada and the Caribbean. Our LPS's are well trained and are familiar with your business's industry.
- Qualifications:

Activant LPS's are formally educated in a related field and recruited from top-rated schools and military.

Product-specific training is completed at an Activant-designated training center; Activant LPS's complete coursework on a monthly basis.
Training environment includes classroom in addition to NETg, Placeware, Robodemo and other multi-media formats.
LPS's are tested to ensure they master both technical skills and customer skills.
Every LPS is Dell- and SonicWALL-certified Security Administrator.
The average Activant LPS tenure is over 10 years.
Platform Services consistently creates high levels of customer satisfaction as indicated by a prognostics-style survey.

World Class Logistics Support – In addition to our highly skilled service force, Activant provides world-class logistics to support our customers and service departments. Factory-tested and engineered parts are a vital component for fast, accurate repairs to our customers’ equipment. We deliver the right part to the right place at the right time.

PRODUCTS

Information