Affordable Network & Device Monitoring for the Busy IT Staff
Take advantage of Activant's IT expertise to provide your business the knowledge and IT operations management it requires. Leverage our extensive investments in the latest technology and training to help your business grow with reliable IT operations. We can supplement your current staff or provide for your complete IT needs with custom notifications that monitor server health, PC management, network efficiency, Internet connectivity, vulnerability assessments and much more.
Watch Net is a managed service that allows your business to reach a predictive failure environment. Imagine receiving a request to service your equipment before it fails. We are currently monitoring and repairing our customers' VPN circuits before they realize there is a malfunction. Our Watch Net product extends this level of service to your critical IT infrastructure.
Program Overview
Activant monitors and diagnoses a wide variety of device, PC and server issues on customer networks. This service is provided from our remote Network Operations Center (NOC) in Austin. Alerts on customer equipment and networks are gathered at the NOC and forwarded to the appropriate actionable support department in Activant.
Customer devices and servers are proactively monitored to help Activant and our customers' IT staff respond more effectively when problems arise. Activant then monitors the pertinent systems from our NOC in Austin. Activant’s response to alerts on customer systems is defined in the contract. One level of notification is to let the customers' IT staff know when a problem exists. Another level is internal triage of the alert and notification to an Activant support group that a hardware/software issue needs attention for a particular customer. Customers receive monthly reports on issues noted/resolved during the period.
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