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Activant Silk

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Wireless Mobility Application

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Wireless Mobility Application

The Wireless Mobility Application integrates the Activant Silk system with various hand held devices, including BlackBerry® and Pocket PC. This integration will benefit a variety of Activant Silk users across your organization by giving them real-time access to crucial information via a powerful communication tool.

Who Will Use The Wireless Mobility Application?

Mobile owners, managers, corporate executives, salespeople, service technicians and IT people in your organization as well as your own customers. The Wireless Mobility Application will enable users to conduct business while in transit or at an number of off-site locations: their home office, hotel rooms or customer sites.

What Does It Do?

The Wireless Mobility Application provides access to the Activant Silk system by communicating through wireless technology, such as cell networks or Wifi Hotspots. This wireless solution offers you all the standard functionality of a wireless hand held unit (including phone, e-mail, instant messaging, Internet access, calendar, organizer, etc.) as well as access to a collection of Activant Silk functions (including Inventory Lookup, Order Entry, Field Service and CRM).

Through a live connection to the Activant Silk system, users can conduct inventory look-ups and enter orders – all from a remote hand held device.

Inventory Look-ups

Check live inventory, customer and order information – all with remote access to data in the Activant Silk system. View:

  • Item number and description
  • Quantity available/on order
  • Regular and Customer’s price
  • Product availability
  • Last purchase date
  • Location
  • Average and last cost
  • Sales figures MTD and YTD (Quantity & value)

Field Service

The service tech in the field can create an order, recall a work order, record hours of labor, add parts, complete an order and submit it wirelessly to the Activant Silk system.

Order Entry

With the Order Entry module you can create an order from a mobile location that covers:

  • Product selection
  • PO Number
  • Customer details
  • Submission to the Silk System
  • Ship-to address
  • Comments

A mobile salesperson working in the field can take an order, check inventory status, confirm a customer’s price level, save an order to be recalled later and complete and send an order – all through an electronic device the size of their palm.

CRM (Contact Relationship Management)

Activant Silk’s CRM integrates with the wireless devices’ contact information and tasks. The user can access the same information as SAGRO®’s CRM functions including:

  • Accounts
  • Quotes
  • Contacts
  • Tools
  • Tasks
  • Invoice & Order Status

Wireless Connectivity

The Wireless Mobility Application's approved hardware devices operate via different types of connectivity:

BlackBerry Units: Through a cell network

When you are "in range" (i.e. within a wireless area covered by a cell network) you receive, send and use the Activant applications working with a combination of live and cached data. We've developed an intelligent caching system in which some of the data is cached in order to speed up the applications.

When you are "disconnected", or out of cell network range, you use the Silk applications using only cached information; once you get back into range, you simply send and receive updated information.

Pocket PC: Through WiFi Hotspots

Using the Pocket PC, you will always use the Silk applications using cached data, and will send and receive updated information when you get to the WiFi Hotspot or your office.

This real-time access and capacity to work off-line helps your staff become more efficient by allowing them to enter information and complete orders as the situation dictates - rather than waiting until they can arrive on-site.

Why Choose Wireless Mobility?

Wireless Hand Held devices are more compact, more versatile and more flexible than laptops. They are designed for frequent, extended use and the battery life is long enough to use all day without charging. Users can securely access, transmit and manipulate essential information on the fly. Wireless networks provide users with greater bandwidth and more reliable connectivity than in the past.

Wireless Mobility is the future of business. Already, there are more mobile phones in use worldwide than televisions and computers, and industry observers claim that the mobile phone market will continue this kind of growth.

Drive Sales by Improving Response Times

By giving mobile salespeople and service technician’s wireless access to key account, inventory, product and pricing data and order information that resides in the existing Activant Silk system, you enable them to respond instantly to customer inquiries while they are in the field and to fulfill customer requests without any lag time. Accelerate the sales cycle by giving salespeople wireless access to CRM data that allow them to access details on the spot, improving communications and customer satisfaction.

Improve Decision Making

Owners and managers can not only stay in touch with your organization using their wireless device, but they can also make informed business decisions even while they are away from the office. Gain access to real-time information in order to make rapid, informed decisions. Activant Silk’s Wireless Mobility enables users to synchronize their e-mail over the air and to respond to urgent e-mail from any location that has wireless coverage.

The RIM and BlackBerry families of related marks, images and symbols are the exclusive properties of and trademarks or registered trademarks of Research In Motion Limited – used by permission

Information

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