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Support

Support Contacts

 

Support

Welcome to Activant iSupport!

You can have access to Activant iSupport, our most powerful and feature-rich online support offering to date.

Using the variety of features of Activant iSupport, you can:

  • Review Service Request Type descriptions – this will provide more accurate routing of calls to assist in quick resolution.
  • Create Service Request Templates – You will be able to create a variety of templates to facilitate and speed-up your Service Request creation.
  • Update Service Requests – You will be able update a Service Request in three ways:
    • Close a request
    • Update a request and
    • Request an escalation (new!)

    For all updates, the owner of the Service Request receives an e-mail. These features will improve communication between you and your agent. You’ll be able to let your agent know that the request has moved to a different urgency by requesting an escalation.

  • Search for Service Requests– You will be able to search for service requests – this will allow you to view resolutions from previous service requests as well as the status of current service requests.
  • Perform Solutions Advanced Search - When doing an advanced search, you will be able to select categories for the search – this provides fewer, more targeted solutions for your review.
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