You can have access to Activant iSupport, our most powerful and feature-rich online support offering to date.
Using the variety of features of Activant iSupport, you can:
Review Service Request Type descriptions – this will provide more accurate routing of calls to assist in quick resolution.
Create Service Request Templates – You will be able to create a variety of templates to facilitate and speed-up your Service Request creation.
Update Service Requests – You will be able update a Service Request in three ways:
Close a request
Update a request and
Request an escalation (new!)
For all updates, the owner of the Service Request receives an e-mail. These features will improve communication between you and your agent. You’ll be able to let your agent know that the request has moved to a different urgency by requesting an escalation.
Search for Service Requests– You will be able to search for service requests – this will allow you to view resolutions from previous service requests as well as the status of current service requests.
Perform Solutions Advanced Search - When doing an advanced search, you will be able to select categories for the search – this provides fewer, more targeted solutions for your review.